Do parents need an app?
No. They open the personal link you send in their phone browser — no login, no password. They can add it to the home screen if they want.
Do you import our roll during the trial?
No. The trial is for looking around yourself, so we just open the account. Onboarding — the spreadsheet import, classes and so on — happens once you choose a plan.
Can you import our spreadsheet?
Yes. Send it over and we map the header row (name, date of birth, caregiver, contact …) and load it. It is part of onboarding, and you can also save it as CSV and upload it yourself.
Can a tutor see other classes?
No. A tutor account sees only students in their classes and sites. It isn’t hidden on screen — the server refuses.
Do results reach parents as soon as we enter them?
No. Nothing is visible until the academy publishes. Review first, then open them all at once.
Can we take fees by card?
Yes — on the EFTPOS terminal you already use. Online card payments in the app carry a fee that grows with the amount, so on a term’s fees they cost the academy more than your terminal does. That’s why the invoice on the parent page points parents to a fee-free bank transfer (your account and reference are on it). Record a terminal payment on the invoice with the method set to Card and it drops off the overdue list.
Can you send text messages?
Not yet. Notices go by web push and email. When a caregiver turns on [Get notified of news] on the parent page, new notices are sent to their phone as a notification (on iPhone, add the page to the home screen first).
How do you count students?
From your roll (suggested: Basic ~50 · Standard ~150 · Pro ~300). Students you remove from the roll don’t count, and their attendance and billing history stays. The numbers are a guide, so going over never locks anything you already use. Above 300 students we set a price to fit your size.
How do you count staff?
Every account that can sign in, including the principal (Basic 5 · Standard 15 · Pro unlimited). Staff you remove don’t count, and reaching the limit never locks existing accounts. It only pauses new invitations.
What if we have more than one site?
Each plan includes a set number of sites, and each extra site is $30/month + GST. The roll, attendance and reports filter by site, and tutors see only theirs. The fees accounting summary covers the whole academy.
What happens to accident & incident records when the beta ends?
They stay. Reading and printing continue; only writing new records and taking caregiver signatures resume once you add the option after launch. Incident records are evidence, so switching the feature off never deletes them.
What happens to Activity risk assessment (RAMS) plans when the beta ends?
They stay. Approved plans and the hazard register remain readable and printable; only writing new plans, signing, approving and session checks resume once you add the option after launch. Risk assessments are audit evidence, so switching the feature off never deletes them.
Do you handle after-school and holiday care (OSCAR)?
Yes. Bookable classes take daily bookings with full-time, part-time and casual rates and rate tiers, and parents book on the parent-page calendar. Sign-in/out stamps with caregiver signatures come with care mode, which we switch on when you ask. An attendance ledger CSV for MSD checks is included. Bookings come with Standard and above; sign-in/out stamps are on every plan.
Can we run programmes for disabled children and adults?
Yes. There are five disability support features — a support plan for each person (communication, calming, emergency steps), medication records with caregiver consent and a medication log, IEP goals with progress noted each session, consent records for adult participants (self, welfare guardian and so on), and invoices addressed to a funder (DSS, a school and so on). They come with Standard and above, and we switch them on when you ask. Switching them on carries a required one-off disability support set-up of $390 + GST, which covers setting up all five features and loading your support plans, medication instructions, caregiver consents and funder details with you. Academies that don’t use them never see them.
Do parents hear when their child arrives?
Yes. Once a caregiver turns on notifications on the parent page (on iPhone, after adding it to the home screen), their phone gets “is on board” the moment the child gets on the school pickup van, and “has arrived” when the academy stamps sign-in. At sign-out, if no caregiver signature was taken at the door, they are asked to confirm and sign on the parent page. Caregivers without notifications still see boarded → arrived → signed out, with times, at the top of the parent page. Sign-in and sign-out alerts come from classes that stamp sign-in/out.
Do you manage school pickups?
Yes, on every plan. Set a fee and capacity per school, parents choose weekdays on the parent page, and drivers tap Boarded from an account that sees only the pickup list. Pickup fees are added as a line when you invoice, with each family’s request shown beside it.
Are notices translated for parents?
No. Buttons and headings on the parent page follow the caregiver’s choice of English, Korean or Chinese, but notice text goes out exactly as you wrote it. Nothing is machine-translated.
Does it connect to Xero?
It exports an invoice CSV you upload straight into Xero’s import screen. Payments come out separately as a ledger CSV.
